Delivery

PARCEL SHIPMENTS

After confirmation of the order, Aloevera Sadifa undertakes to deliver to its carrier all the references ordered by the customer and this within the shortest possible time. This carrier undertakes, by contract with the Aloevera Sadifa Company, to deliver the order to the delivery address provided by the Customer, and provided to the carrier by the Aloevera Sadifa Company.

In addition, for any delivery outside mainland France, the Customer undertakes to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the country. of receipt of the order.

Regarding the overseas departments and territories (DOM / TOM), delivery costs will be increased according to the rates in force with the carrier.

Shipping costs include preparation and packaging costs as well as postage. Preparation costs are fixed, while shipping costs vary depending on the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.

Delivery methods

Delivery will be made by La Poste in Colissimo Monitoring for any low volume package or by courier service for any large package.

Delivery costs are the responsibility of the Customer and are likely to vary depending on the carrier's prices, as well as the different options subscribed ("Standard Delivery D + 3" or "Delivery D + 1 the next day before 1 p.m.").

D + 1 delivery before 1 p.m.

For any request for next day delivery before 1:00 p.m., the Customer undertakes to carry out order the day before the delivery day, before 12:00 p.m.. Any order placed after this period will be postponed to the following day under the same conditions.

Delivery "D + 1 before 1 p.m." is not guaranteed on weekends and public holidays, so you cannot select this delivery service from Thursday 12 noon to Sunday 11.59 p.m.

Delivery delay

The average delivery times observed for a delivery in mainland France are 3 to 6 working days, depending on the destination of the shipment. No delivery is provided on Saturdays, Sundays and public holidays. This period can be shortened or extended depending on the delivery option chosen. These deadlines are given for information only and without obligation on our part, and cannot be the subject of a claim for compensation from the Company Aloevera Sadifa.

The delivery times indicated on the order confirmation e-mail sent by the Company Aloevera Sadifa apply from the receipt thereof, except for orders paid by check or bank transfer, the shipment of which is not is effective only from receipt of payment.

Terms of delivery

The delivery conditions of our products are governed by the General Conditions of Transport established by the carrier concerned according to the type of service used (La Poste or Geodis).

According to the General Conditions of Transport of the aforementioned companies, we inform you that:

  • bulky packages are not delivered upstairs but are delivered at least at the doorstep of the house or building.
  • delivery is not necessarily subject to a prior appointment. However, it is the Customer's duty to leave a telephone number with the Company in order to be reachable during the day.
  • if the Customer is absent from his home during the delivery, a calling card will be left in his mailbox with the carrier's contact details, so that the Customer can contact him within 24 hours and make an appointment for a second presentation.

Complaints

By signing the delivery slip, the Customer accepts the products delivered as is and therefore no claim relating to sudden damage during transport will be accepted. It is the Customer's responsibility to carry out all checks and make all detailed reservations upon arrival of the equipment and to exercise, if necessary, any recourse against the carrier.

It is the Customer's responsibility to check the contents of the package at the time of delivery and to formulate reservations, if any, on the delivery slip in the presence of the carrier. These reservations must be sent to the Company within 2 working days from the day after the delivery date of the package, failing which the right to the complaint will cease to be acquired:

  • by e-mail at contact@aloevera-sadifa.com

Delivery of the package means the first presentation of the package to the address indicated by the Customer when ordering.

The Company's logistics department will take the necessary steps as soon as possible to remedy the problem.